Six principles that guide every data-related decision at helpsot. Full details are in the policy document below.
Republic Act 10173 grants helpsot users specific rights over their personal data. helpsot is committed to honouring all of them.
You have the right to know what personal data helpsot collects, the purposes for which it is processed, and who it is shared with — before or at the time of collection.
You may request a copy of the personal data helpsot holds about you at any time. Requests are processed within 15 business days. Submit access requests through the helpsot live chat support or via email.
If any personal data helpsot holds about you is inaccurate or incomplete, you have the right to request correction. Contact helpsot support with supporting documentation for identity-verified corrections.
Subject to helpsot's legal retention obligations — including AML record-keeping requirements — you may request the deletion of your personal data. Erasure requests are reviewed within 30 days.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Objections to direct marketing take effect immediately upon receipt by helpsot.
You may request that helpsot provide a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider, where technically feasible.
helpsot ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every individual who accesses, registers with, or uses the helpsot online gaming platform at helpsot.org ("Platform"). This Privacy Policy ("Policy") explains in clear terms how helpsot collects, uses, stores, shares, and protects your personal information, and sets out the rights you hold over that data under applicable Philippine law.
This Policy applies to all personal data processed in connection with your use of the helpsot Platform, including registration, gameplay, financial transactions, customer support interactions, and marketing communications. It applies to all users of helpsot regardless of device, browser, or access method.
This Policy is to be read in conjunction with the helpsot Terms & Conditions, which form part of the binding agreement between you and helpsot.
For the purposes of Republic Act 10173, the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations ("IRR"), helpsot acts as the personal information controller ("PIC") in respect of the personal data it collects and processes through the Platform.
As the PIC, helpsot determines the purposes and means by which personal data is processed and is responsible for ensuring that processing activities comply with the DPA, the NPC's circulars and advisories, and this Policy.
Where helpsot engages third-party service providers — such as payment processors, identity verification platforms, or gaming studio partners — to process personal data on its behalf, those parties operate as personal information processors ("PIP") under binding data processing agreements that impose data protection obligations equivalent to those under this Policy.
helpsot collects the following categories of personal data depending on the nature of your interaction with the Platform:
| Category | Data Types | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, government-issued ID number and copies (PhilSys, driver's licence, passport, SSS ID) | KYC / age verification, regulatory compliance |
| Contact Data | Philippine mobile number (+63 format), email address, residential address | Account management, OTP authentication, support communications |
| Financial Data | GCash account reference, Maya account reference, bank account name and number (partial, for withdrawal routing), transaction history | Payment processing, AML compliance, withdrawal verification |
| Gaming Data | Game sessions, wager history, win/loss records, bonus usage, active game preferences | Platform operation, responsible gaming monitoring, VIP tier calculation |
| Technical Data | IP address, device type and identifier, browser type and version, operating system, session timestamps, geolocation data (country-level) | Security, fraud prevention, eligibility verification, service improvement |
| Communications Data | Live chat transcripts, support email exchanges, feedback submissions | Customer service delivery, quality assurance, dispute resolution |
| Marketing Preferences | Consent status, communication channel preferences, promotion opt-in/opt-out history | Sending consented marketing communications |
helpsot collects personal data through the following channels and mechanisms:
helpsot processes personal data on the following legal bases under the Data Privacy Act of 2012:
helpsot uses the personal data it collects for the following specific purposes:
helpsot does not sell your personal data. We share personal data only in the following circumstances and with the following categories of recipients:
All third-party processors engaged by helpsot are bound by contractual data processing agreements requiring them to process personal data only on helpsot's documented instructions, maintain adequate security measures, and comply with applicable Philippine data protection law.
The helpsot Platform uses cookies and similar technologies to enhance platform functionality, maintain session continuity, and — where you have consented — support analytics and personalisation. The following cookie categories are used:
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may affect your ability to log in to and use the helpsot Platform. Analytics and marketing cookies can be declined without affecting core Platform access.
helpsot retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by Philippine law or regulatory obligation. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with helpsot's data disposal procedures.
helpsot implements a layered security framework to protect your personal data against unauthorised access, loss, alteration, and disclosure. Our security measures include:
helpsot's primary data processing infrastructure is located within the Philippines. In limited circumstances, personal data may be transferred to or accessed by personnel or systems located outside the Philippines — for example, when engaging game studio partners based in other jurisdictions or accessing cloud infrastructure with international data centre redundancy.
Where personal data is transferred outside the Philippines, helpsot ensures that appropriate safeguards are in place, including:
The helpsot Platform is strictly for adults aged 21 years and older in accordance with Philippine law governing online gaming. helpsot does not knowingly collect personal data from individuals under 21 years of age.
helpsot's age verification process is designed to prevent minors from accessing real-money gaming. If helpsot discovers or has reasonable grounds to believe that an account holder is under 21 years of age, it will:
Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling platforms. If you believe that a minor has registered a helpsot account, contact helpsot support immediately.
To exercise any of your data subject rights under the Philippine Data Privacy Act of 2012, contact the helpsot support team through the following channels:
All data rights requests must be submitted by the verified account holder. helpsot will require identity verification before processing requests that involve disclosure, correction, or deletion of personal data. Requests are processed within 15 business days of verified receipt, with complex requests completed within 30 business days.
helpsot will not charge a fee for handling data rights requests unless requests are manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may be applied.
If you believe that helpsot has not handled your personal data in accordance with this Policy or the requirements of the Data Privacy Act of 2012, you have the right to lodge a complaint. helpsot encourages you to contact our support team in the first instance so that we may investigate and resolve your concern directly.
If you remain unsatisfied after raising your concern with helpsot, you have the right to file a formal complaint with the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information on filing a complaint with the NPC is available through the NPC's official channels.
helpsot may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made — changes that affect your rights or the core purposes for which your data is processed — helpsot will notify you via:
Your continued use of the helpsot Platform following the effective date of any updated Policy constitutes your acknowledgement of and agreement to the revised terms. The effective date at the top of this Policy will always reflect the date of the most recent revision.
For all privacy-related enquiries, data rights requests, consent withdrawals, or concerns about how helpsot processes your personal data, contact the helpsot support and data protection team:
Now that you've read the helpsot Privacy Policy, you know exactly how your data is protected. Encrypted accounts, GCash-safe transactions, no data selling — your privacy is built into every layer of the helpsot platform. 21+ only.