Player Safety First

Gaming Should Stay Fun. Always.

helpsot believes that responsible gaming isn't a disclaimer tacked onto the bottom of a page — it's the foundation everything else is built on. Every tool, every limit, every support resource we offer exists because we genuinely want every Filipino player to enjoy helpsot sustainably, over the long term. If gambling ever stops feeling like entertainment, that's our signal to step in — and yours to reach out.

21+

All real-money gaming on helpsot is strictly restricted to individuals 21 years of age and older under Philippine law.

Your Safety Tools

helpsot's Responsible Gaming Controls

Every helpsot account comes with a full suite of responsible gaming tools — available 24/7, always free to use, and never more than two taps away in Account Settings.

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Deposit Limits

Set the maximum amount you can deposit into your helpsot wallet within any daily, weekly, or monthly period. Once your limit is reached, deposits are blocked until the next cycle begins. You can decrease your limit instantly — increases require a mandatory 24-hour cooling period to prevent impulsive decisions.

Available in Account Settings

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Session Time Limits

Set a maximum continuous play duration for each helpsot session — from 30 minutes up to 8 hours. When you're approaching your limit, helpsot displays an on-screen reminder. When the limit is reached, the session ends automatically. This tool is especially useful for players who lose track of time during extended slots or live casino sessions.

Available in Account Settings

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Loss Limits

Cap the total amount you can lose on helpsot within a set period. Once your loss limit is reached — whether daily, weekly, or monthly — helpsot will prevent further wagers until the period resets. Like deposit limits, loss limits can be reduced immediately but take 24 hours to increase, giving you a buffer against emotional decision-making after a rough session.

Available in Account Settings

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Cool-Off Period

Take a structured short break from helpsot without permanently closing your account. Cool-off periods are available from 24 hours up to 6 weeks. During the cool-off, you cannot deposit or place wagers, but your existing balance is preserved in full. The cool-off ends automatically at the chosen date — no early termination is possible once activated.

Available in Account Settings

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Self-Exclusion

If you feel you need a longer or permanent break from helpsot, self-exclusion is available for defined periods (6 months, 1 year, 2 years) or permanently. During exclusion, your account is suspended, marketing communications stop immediately, and helpsot takes active steps to prevent re-registration. Self-exclusion is irrevocable for its stated duration — this is intentional, to provide genuine protection.

Contact Support to Activate

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Reality Check & History

helpsot lets you view your full wagering and loss history at any time — broken down by game, date, and session. Reality-check notifications can be set to appear every 30 to 90 minutes during active play, showing you exactly how long you've been playing and your net session result. Awareness is the first step to staying in control.

Available in Account Settings

Step by Step

How to Activate Your Limits on helpsot

Setting up your responsible gaming controls on helpsot takes under two minutes. Here's exactly how to do it — whether you're accessing via mobile browser in Cebu, a desktop in BGC, or anywhere else in the Philippines.

Open helpsot.org on your browser and sign in using your registered mobile number or email address. Make sure your account is verified before accessing limit settings.

Open Account Settings

Tap your profile icon in the top right corner of the helpsot interface, then select "Account Settings" from the dropdown menu.

Select "Responsible Gaming"

The Responsible Gaming section in your helpsot account settings houses all limit tools — deposit limits, session timers, loss limits, cool-off, and reality checks — in one place.

Choose Your Limits and Confirm

Set the values that feel right for your budget and playstyle. Confirm each limit — some take effect immediately, while increases go through the mandatory cooling period.

Need Help? Contact helpsot Support

If you need to activate self-exclusion or can't locate any tool, helpsot's live chat team is available 24/7. Just say "responsible gaming" and our agents will guide you through the process in under 5 minutes.

Reference

helpsot Limit Quick Reference

Tool	Available Periods	Takes Effect	Can Be Increased?
Deposit Limit	Daily / Weekly / Monthly	Immediately (decrease) · 24h (increase)	After 24h
Loss Limit	Daily / Weekly / Monthly	Immediately (decrease) · 24h (increase)	After 24h
Session Timer	Per session (30min–8h)	Next session start	Anytime
Reality Check	Every 30 / 60 / 90 min	Immediately	Anytime
Cool-Off Period	24h up to 6 weeks	Immediately	Cannot end early
Self-Exclusion	6 months / 1yr / 2yr / Permanent	Immediately	Irrevocable for period

Healthy Play Tips

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Set a Budget Before You Start

Decide on your helpsot session budget before you log in — not during play. Treat it like a night out: once the budget's done, the night's done.

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Take Regular Breaks

Step away from the screen every 45–60 minutes. Long unbroken sessions are where most problematic play patterns begin. helpsot's session timer can automate this for you.

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Don't Chase Losses

Increasing your stakes to recover losses is one of the fastest ways gambling stops being fun. If you're down, stepping away is always the better play — on helpsot or anywhere else.

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Use Disposable Funds Only

Only play helpsot with money you can genuinely afford to lose — entertainment money, not rent money, not grocery money. GCash makes depositing easy; make sure your budget reflects that ease.

21+

helpsot verifies the age of every player before real-money play is permitted. No exceptions.

Age Policy

helpsot Is Strictly 21 Years and Older

Under Philippine law and the PAGCOR online gaming regulatory framework, real-money gambling is restricted to adults aged 21 years and older. helpsot enforces this limit without exception. Age verification is a mandatory step during account registration — you will be asked to submit a valid Philippine government-issued ID (PhilSys, driver's licence, passport, or SSS ID) before your account is activated for real-money play.

Any account found to have been registered using fraudulent identification — including accounts used by individuals under 21 — will be immediately closed, funds will be withheld pending investigation, and the matter may be referred to Philippine law enforcement authorities. The submission of falsified government identification is a criminal offence under Philippine law.

Parents and guardians: if you share devices with younger family members, helpsot strongly recommends using parental control software to block access to gambling websites. Keep your helpsot login credentials private. If you suspect a minor has accessed a helpsot account, contact our support team immediately via live chat — we will investigate and act on the report promptly.

Know the Signs

Warning Signs of Problem Gambling

Gambling problems don't always look dramatic. They often start quietly — a slightly larger deposit here, a later session there. Recognising the early signs is what makes the difference. If any of the following sound familiar, it may be time to use helpsot's responsible gaming tools or speak to someone.

You find yourself spending more money on gambling than you originally planned, regularly going over your intended budget.
You're increasing your bet sizes to try to recover money you've lost — a pattern known as "chasing losses."
Gambling is taking time that was previously spent on family, friends, work, or hobbies — and you've started hiding how much time you're spending.
You feel irritable, anxious, or restless when you try to cut back or stop gambling entirely.
You're borrowing money — from family, friends, or credit facilities — specifically to fund gambling.
You've tried to stop or cut back before and found it harder than expected to follow through on that decision.
Gambling is no longer fun — it feels like an obligation, or a way to escape stress, anxiety, or other problems.
You're downplaying or concealing your gambling activity from people you're close to.

Quick Self-Assessment

This isn't a clinical diagnostic tool — it's a reflection exercise. If you answer "yes" to three or more of these questions, helpsot encourages you to reach out to our support team or activate a cool-off period. Honest answers, for your own benefit.

Have you ever played on helpsot or other gaming platforms for longer than you meant to, even when you told yourself you'd stop?

Have you ever deposited money you didn't really have to spare — money you needed for bills, food, or other essentials?

Have you felt a strong urge to play again shortly after a loss, specifically to win back what you lost?

Have you ever lied to or hidden information from a family member about how much time or money you spend on gambling?

Have you noticed gambling affecting your mood — feeling anxious, irritable, or low when you're not able to play?

Have you ever thought to yourself that you might have a problem with gambling, even briefly?

Taking a Break

Self-Exclusion on helpsot

Self-exclusion is the most comprehensive responsible gaming tool helpsot offers. It is not the same as simply logging out or deleting the app. When you self-exclude from helpsot, the following things happen immediately:

Your helpsot account is suspended and access is blocked;
All marketing and promotional emails and notifications stop immediately;
helpsot takes active steps to prevent re-registration during the exclusion period, including device and email matching;
Any remaining real-money balance is preserved and can be withdrawn at the end of the exclusion period;
Pending bonus funds are voided.

Self-exclusion cannot be reversed early. This is a deliberate design choice — it provides real protection by removing the ability to impulsively end a break. We understand this can feel frustrating in the moment. That moment is exactly when the exclusion is doing its job.

Exclusion Options

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6-Month Exclusion

A structured medium-term break. Recommended for players who want time to reassess their habits without committing to a longer period.

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1-Year Exclusion

A full-year break. Provides extended distance from the platform to allow genuine reflection and, where needed, engagement with support resources.

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2-Year Exclusion

Recommended for players who recognise a more serious pattern and want a substantial, enforced period of distance from online gaming.

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Permanent Exclusion

For players who decide that online gaming is not compatible with their wellbeing long-term. Permanent exclusion is irreversible. helpsot fully supports and respects this decision.

To activate any self-exclusion option, open helpsot's live chat (available 24/7) and tell the agent you'd like to self-exclude. The process takes approximately 3–5 minutes and takes effect immediately upon confirmation.

Support & Resources

You Don't Have to Figure It Out Alone

helpsot's responsible gaming team is here for you — but we also recognise that some situations call for specialist external support. Here are the resources available to Filipino players.

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PAGCOR

The Philippine Amusement and Gaming Corporation oversees online gaming regulation in the Philippines and maintains responsible gaming guidance for Filipino players.

Philippine Amusement and Gaming Corporation

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National Mental Health Crisis Hotline

DOH-operated mental health support line available to Filipinos experiencing distress related to gambling or any other mental health concern. Available 24/7.

1553 (landline & mobile)

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DSWD Social Welfare

The Department of Social Welfare and Development offers counselling referrals and social support for Filipinos and their families affected by problem gambling.

Department of Social Welfare and Development

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helpsot Support Team

helpsot's 24/7 Filipino-speaking support team can help you activate any responsible gaming tool, answer questions about your account, or point you toward additional resources.

Live Chat · Available 24/7

Play Well, Play Long

helpsot Is Better When You're in Control

The best gaming sessions on helpsot are the ones you enjoy without regret. Set your limits before you start, play within your budget, and use our responsible gaming tools whenever you need them. The slots, bingo rooms, and live tables will still be here when you're ready — on your terms. 21+ only.

21+

All gaming on helpsot is restricted to persons 21 years of age and older. Underage gambling is prohibited under Philippine law. Please gamble responsibly.

Quick Access

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Deposit Limits

Account Settings

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Session Timers

Account Settings

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Cool-Off

Account Settings

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Self-Exclusion

Via Live Chat

All tools are free and available to every helpsot account holder.